Microsoft Dynamics 365 & NAV Support Contracts

If you’re starting to feel that your current Microsoft Dynamics 365 or Dynamics NAV support contract isn’t giving you the level of service you need, you’re not alone. We’ve met many Finance Directors and business owners who feel abandoned by their ERP vendors once their initial implementation is finished.

Icon of TVision's Microsoft Dynamics 365 & NAV support contracts

Many ERP resellers are just geared towards making the next sale, rather than maintaining and nurturing the clients they’ve already won. The result? Underfunded and understaffed support functions that are often outsourced, manned by junior staff members, or who just don’t understand the individual priorities of your business. This often leaves gaping holes in SLAs, unacceptable response times and a fight to get issues properly dealt with.

We believe there is another way. We take real pride in our ability to keep our customers – many of our support contracts date back over 10 years – and we’re proud of the fact that we regularly win business from clients who’ve had poor experiences elsewhere.

What’s our secret? Well, there isn’t one. We just invest in highly skilled, experienced support engineers who know Microsoft Dynamics NAV as well as anyone. Not only are they UK based, they sit shoulder to shoulder with the rest of the TVision team in our head office. If they need to pick the brains of the consultant who worked on the ERP implementation, they can do so over a coffee rather than over Skype with a five-hour time difference.

TVision are Microsoft Gold Partners recognising our dedication and expertise in supporting and implementing Microsoft Dynamics in the UK.

Want to know more about our Microsoft Dynamics 365 and Dynamics NAV training and support? Contact Us or call us on the number below for a chat.

Microsoft Dynamics 365 Business Central (on premise) is the new name for Microsoft Dynamics NAV. Learn more about Dynamics 365 Business Central.

Microsoft Dynamics 365 & NAV Support

The implementation of your Microsoft Dynamics 365 or Dynamics NAV system is just the beginning of a long relationship with TVision. We understand that getting the right support when you need it can be vitally important, and is often a major factor in companies’ satisfaction with their ERP platform.

Icon of TVision's specialist support team

Our Specialist Support Team

TVision’s support desk is manned by Microsoft Dynamics specialists who are not only based in the UK, they’re sat right here in our head office along with the rest of the team. We invest a lot of time in ensuring that all the team understand the businesses of our clients, and the particular support needs they’re likely to have. As a result of that investment, the vast majority of support tickets, whether raised by email or phone, are resolved on first contact.

We manage our support by constantly monitoring response rates and tracking time-to-resolution through our own Dynamics NAV system (as you’d expect), but it’s not all about the statistics and KPIs – what really drives us is your satisfaction, and we’ll do whatever it takes to get your issue resolved.

TVision are Microsoft Gold Partners in recognition of our dedication to supporting Dynamics 365 and Dynamics NAV in the UK.

Dedicated Account Management

As well as day-to-day support we also keep in regular contact with you via your dedicated Account manager. They can discuss ways to help you improve how you use Dynamics in order to make the most out of your investment. Whilst this can sometimes require upgrading your version of NAV, we can also offer a “spring clean” to revitalise your system.

Revitalise your Microsoft Dynamics instance

Whilst we recommend a NAV upgrade in order to take advantage of any new functionality, a heathcheck could provide you with the short-term benefits of enhancing your system with the existing set-up of functionality you are not using, or with a small development. You might discover a need for revitalising a particular process or department. For example, you might want to get more out of CRM, set up zones and bins for a more efficient warehouse operation, or improve your BI reporting. Most people would be surprised at what we can suggest for your current system with a fresh look and a tweak here or there. There are advantages to a Dynamics refresh in that the project can be very specific and concentrate on a particular business need. Also, less time and resource is required than moving to a brand new version. However, this is only a stop gap solution.

Microsoft Dynamics 365 Business Central (on premise) is the new name for Microsoft Dynamics NAV. Learn more about Dynamics 365 Business Central.


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