When you invest in Microsoft Dynamics NAV you buy software and services through an accredited Microsoft partner. For TVision this means we can focus very much on the personal approach you would expect from a smaller organisation whilst leveraging the offerings of the large organisation.
The downside to buying from a large organisation is increasingly the customer experience should you ever need to get back in touch. Automated telephone systems, “on-line” chat, faceless email; if you do get through to a person it will be a call centre operative reading from a list of questions you probably Googled before you started the process . . . This morning, Microsoft was the subject of a less favourable article exploring customer service in light of issues with Microsoft Surface, a topic I can sympathise with although am tapping this out on my now happy Surface Pro!
Our re-marketing and digital presence means that adverts for TVision will appear alongside relevant articles. These may be online pieces about Microsoft specifically, ERP and finance, Dynamics NAV. Rather alarmingly this morning we popped up in the middle of the “Microsoft annoys its customers” story!
At TVision we have noticed a tendency of Microsoft to focus on attracting new clients. Retaining existing clients is a job that is left to the partners. TVision’s Gold Partner status is obtained through a number of measures, customer retention is a key one. We also participate in Customer Satisfaction Surveys and are proud that we achieve higher than UK and Global benchmarks.
All Microsoft Dynamics ERP solutions are supported by the channel. At TVision this means a support desk of four NAV professionals. We also hold regular client events and promotions for existing clients wishing to add to their licence.
All we do is NAV and so it is essential that we do it well. Our client retention is way above industry expectations with many having passed a decade of business success built on Dynamics NAV with TVision.
The two best things about Dynamics NAV; Microsoft investment in fabulous technology and the partner channel that means you can find the right people for you to work with.
