Microsoft Dynamics 365 Business Central (and its predecessors, NAV and Navision) is a powerful ERP solution, but its effectiveness heavily depends on the quality of the support you receive. A good support partner can help you maximise the benefits of Business Central, while a poor one can hinder your business operations. Here are four key signs that it may be time to change your Business Central support partner
1. Consistent Communication Issues
Effective communication is critical in any support relationship. Signs of communication issues include:
- Slow response times – If your support provider consistently takes too long to respond to your inquiries or resolve issues, it can disrupt your business operations.
- Poor listening skills – If the provider does not fully understand your needs or frequently misunderstands your issues, it indicates a breakdown in communication.
- Lack of proactive updates – A good partner should keep you informed about system updates and potential issues, and offer improvement opportunities without you having to chase them.
2. Inadequate Technical Expertise
Business Central, NAV and Navision are complex systems, and your support provider needs to have deep technical expertise. Red flags that they are not quite up to the job include:
- Recurring issues – If the same problems keep arising despite repeated attempts to fix them, it could indicate a lack of understanding of your system’s intricacies.
- Lack of customisation knowledge – Your partner should be able to customise Business Central to fit your unique business needs. Inability to do so points to insufficient technical skills.
3. Failure to Deliver Promised Results
Your support provider should meet the goals and expectations set at the beginning of your partnership. Warning signs include:
- Missed Deadlines – Consistently missing project deadlines or failing to deliver timely support can significantly impact your business.
- Unfulfilled Promises – Promises of improvements or fixes that are never realised suggest a lack of reliability and effectiveness.
4. High Costs Without Justifiable Value
Support services should offer a good return on investment. Indicators of poor value include:
- Unexpected Cost Increases – Frequent or unexplained increases in support costs without a corresponding improvement in service quality.
- Lack of Cost Transparency – Hidden fees or unclear billing practices can erode trust and suggest that you are not getting value for money.
- Poor ROI – If the support you receive does not translate into tangible business improvements or savings, it may be time to look for a more cost-effective provider.
About TVision Technology Ltd
TVision delivers efficiency, control and growth by having one of the largest and most experienced Microsoft Dynamics 365 Business Central teams in the UK. In addition to deep technical know-how, every member of the team takes real pleasure in implementing solutions that are just the right fit for your business – no matter what industry you are in. That’s why our customers stay with us for the long term, whether they are implementing a new system, enhancing their existing deployment or looking for an outstanding support partner.
Want to find out more about changing support partner?
If you’re looking for a new Business Central support partner, we support all versions of Navision through to Business Central and can help you get the most from your existing solution. Get in touch with one of our expert team to transfer your support to TVision.
