A Better Support Partner

What’s our secret? Well, there isn’t one. We just invest in highly-skilled, experienced support engineers who know the intricacies of Microsoft Dynamics 365 Business Central (formerly known as NAV). Not only are they UK based, but they also sit shoulder to shoulder with the rest of the TVision team in our head office. If they need to pick the brains of the consultant who worked on the ERP implementation, they can do so over a coffee rather than over Teams with a five-hour time difference.

TVision are Microsoft Gold Partners recognising our dedication and expertise in supporting and implementing Microsoft Dynamics in the UK. If you would like to find out how our support helps to maximise your Business Central software, contact us today.

Specialist Support Team

TVision’s support desk is manned by Microsoft Dynamics specialists who are not only based in the UK, they’re sat right here in our head office along with the rest of the team. We invest a lot of time in ensuring that all the team understand the businesses of our clients, and the particular support needs they’re likely to have. As a result of that investment, the vast majority of support tickets, whether raised by email or phone, are resolved on first contact.

We manage our support by constantly monitoring response rates and tracking time-to-resolution through our own Dynamics NAV system (as you’d expect), but it’s not all about the statistics and KPIs – what really drives us is your satisfaction, and we’ll do whatever it takes to get your issue resolved.

TVision are Microsoft Gold Partners in recognition of our dedication to supporting Dynamics 365 and Dynamics NAV in the UK.

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Dedicated Account Management

As well as day-to-day support we also keep in regular contact with you via your dedicated Account Manager. They can discuss ways to help you improve how you use Dynamics in order to make the most out of your investment. Whilst this can sometimes require upgrading your version of Business Central or NAV, we can also offer a “spring clean” to revitalise your system.

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Revitalise your Microsoft Dynamics instance

Whilst we recommend a NAV upgrade in order to take advantage of any new functionality, a health check could provide you with the short-term benefits of enhancing your system with the existing set-up of functionality you are not using, or with small development. You might discover a need for revitalising a particular process or department. For example, you might want to get more out of CRM, set up zones and bins for a more efficient warehouse operation, or improve your BI reporting. Most people would be surprised at what we can suggest for your current system with a fresh look and a tweak here or there. There are advantages to a Dynamics refresh in that the project can be very specific and concentrate on a particular business need. Also, less time and resource is required than moving to a brand new version. However, this is only a stop-gap solution.

Microsoft Dynamics 365 Business Central (on-premise) is the new name for Microsoft Dynamics NAV. Learn more about Dynamics 365 Business Central.

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