If you’re starting to feel that your current Microsoft Dynamics NAV support contract isn’t giving you the level of service you need, you’re not alone. We’ve met many Finance Directors and business owners who feel abandoned by their ERP vendors once their initial implementation is finished.
Many resellers are just geared towards making the next sale, rather than maintaining and nurturing the clients they’ve already won. The result? Underfunded and understaffed support functions that are often outsourced, manned by junior staff members, or who just don’t understand the individual priorities of your business. This often leaves gaping holes in SLAs, unacceptable response times and a fight to get issues properly dealt with.
We believe there is another way. We take real pride in our ability to keep our customers – many of our support contracts date back over 10 years – and we’re proud of the fact that we regularly win business from clients who’ve had poor experiences elsewhere.
What’s our secret? Well, there isn’t one. We just invest in highly skilled, experienced support engineers who know Microsoft Dynamics NAV as well as anyone. Not only are they UK based, they sit shoulder to shoulder with the rest of the team in our head office. If they need to pick the brains of the consultant who worked on the implementation, they can do so over a coffee rather than over Skype with a five-hour time difference.
Want to know more about our support for Microsoft Dynamics NAV? Fill in the form, or call us on the number below for a chat.