The implementation of your Microsoft Dynamics NAV system is just the beginning of a long relationship with TVision. We understand that getting the right support when you need it can be vitally important, and is often a major factor in companies’ satisfaction with their ERP platform.
Our support desk is manned by NAV specialists who are not only based in the UK, they’re sat right here in our head office along with the rest of the team. We invest a lot of time in ensuring that all the team understand the businesses of our clients, and the particular support needs they’re likely to have. As a result of that investment, the vast majority of support tickets, whether raised by email or phone, are resolved on first contact.
We manage our support by constantly monitoring response rates and tracking time-to-resolution through our own Dynamics NAV system (as you’d expect), but it’s not all about the statistics and KPIs – what really drives us is your satisfaction, and we’ll do whatever it takes to get your issue resolved.
As well as day-to-day support we also keep in regular contact with you via your dedicated Account manager. They can discuss ways to help you improve how you use NAV in order to make the most out of your investment. Whilst this can sometimes require upgrading your version of NAV, we can also offer a “spring clean” to revitalise your system.
Whilst we recommend a NAV upgrade in order to take advantage of any new functionality, a heathcheck could provide you with the short-term benefits of enhancing your system with the existing set-up of functionality you are not using, or with a small development. You might discover a need for revitalising a particular process or department. For example, you might want to get more out of CRM, set up zones and bins for a more efficient warehouse operation, or improve your BI reporting. Most people would be surprised at what we can suggest for your current system with a fresh look and a tweak here or there. There are advantages to a refresh in that the project can be very specific and concentrate on a particular business need. Also, less time and resource is required than moving to a brand new version. However, this is only a stop gap solution.