Implementation questions you need to be asking
Whether you’re thinking of upgrading your entry-level accounts software or relying on a legacy ERP system that’s no longer cutting it with the integration, insights and control you need to enhance your strategy and customer service, rolling out any enterprise business platform without the support of an accomplished implementation consultant is likely to end in failure.
The process of deploying an end-to-end business management solution should be a seamless, rewarding experience that will take your technology, your processes and your operations to the next level. The only way to achieve that is to partner a specialist who will collaborate with you and challenge and support you so rigorously that your operational transformation will be the perfect fit you need it to be.
So, in the quest to partner the most suitable implementation consultant for your deployment, what are the first questions you should be asking?
1. Do you have experience of our market sector and business model?
Any implementation will be more successful if your partner understands your industry and its processes and has a thorough appreciation of the language and jargon involved. Depending on the scope of your project, you’d do well to talk to a partner who has already pre-configured or developed solutions that are designed to meet the needs of specific operational processes. TVision have particular experience in the drinks industry with Bevica, as well as extensive experience within the finance division / department as required by all businesses no matter how large or small..
2. How much experience do you have in Microsoft Dynamics NAV or Dynamics 365 Business Central?
The market-leading Microsoft Dynamics 365 and Dynamics NAV platforms are world-class ERP solutions that are designed to support small and medium-sized business and give them greater control over their financial and business data as they grow. Partnering with an expert with proven experience of successfully implemented Dynamics NAV and 365 Business Central projects, specialists in every market sector and Microsoft Gold partner status will give you the assurance that you’ll get your deployment right first time.
3. Do you have experience of working with the local version of the ERP solution we’re considering?
If you’re considering Dynamics 365 Business Central or Dynamics NAV, it’s important to remember that many reselling partners are divisions of larger organisations who offer a suite of products that sit within and beyond the Microsoft set. Ensuring the branch and the personnel you’re engaged with has the robustness and skill set you need is critical to a trouble-free transformative change that won’t compromise your operational integrity.
4. Do you speak the same language as us?
This is important both figuratively, and literally. If your organisational reach is on an international scale, you’ll want to ensure your implementation partner has a real appreciation and experience of the fiscal requirements and accounting conventions in every geographic location you operate in, not to mention the ability to speak the same language as your users and indeed your business sector.
5. How can you support us now and as our needs change in the future?
The ongoing business support you receive will be critical to the long-term viability of your ERP deployment. You’ll want a highly skilled, responsive team of specialists who’ll be there from the start and whenever you need them – and that includes the day-to-day support from a dedicated account manager who’ll work with you to ensure everyone gets the most from your investment and new systems.
If the answers you’re given to these questions inspire you with enough confidence to set to work on your ERP deployment, the chances are your relationship with both your new partner and your roll-out will be the seamless and rewarding experience it should be. Read this further piece to learn more about choosing the best implementation consultant.
If you want to talk to one of the most experienced Microsoft ERP platform partners in the world and find out why our implementation consultants could be the right fit for you, contact the TVision team.